Return/Exchange
We want you to be happy with your purchase so we gladly accept returns and exchanges on eligible products.
To submit a return request or check your return status with our Returns Fairy, use her magical
Order Lookup Form at the bottom of the page. You should have your order # from the order confirmation email we sent you. Be sure to read our Return & Exchange Policies below.
Returns
Simply return your eligible item(s) postmarked within 7 days of order delivery. Item(s) must be eligible for return. Please note you are responsible for all shipping charges to return the item(s) back to us.
We value our customers trust. Therefore, we have a policy to not sell refurbished or previously owned item(s). We incur a fee to return items to the manufacturer. Thus a 25%~30% restocking fee will be applied for all returned merchandise.
Once an eligible return is received and inspected we will issue a refund to the original payment method for any item(s) returned minus original shipping charges and the 25% restocking fee.
Eligible Products
Must be returned in the original, factory condition. Original factory condition means the item(s) is unaltered (which includes brushing, combing or cutting), unworn, undamaged, free of odors, with tags attached and in the original packaging. If any component is missing or altered no refund or exchange can be given. Due to the sanitary nature of wigs and hairpieces these guidelines are strictly enforced.
Ineligible Products
All costume wigs, facial hair and eyelashes, care products, accessories, head-wear, discontinued items and wholesale orders are not eligible for return or exchange. These are final sale so please choose wisely and proof-read your order before placing it. If we receive ineligible item a 30% restocking fee will apply.
Item(s) postmarked outside of 7 days from day of delivery are not eligible for exchange or return.
Exchanges:
Your first exchange is FREE. Simply return your eligible exchange item(s) postmarked within 7 days of original receipt. Please note you are responsible for any shipping charges incurred to return the item(s) back to us. When submitting a return request, select “Credit” to indicate you want an exchange.
We allow one exchange, on one order at no charge. Subsequent exchanges will incur a 10% restocking fee. Original shipping charges are not refundable.
In the event the item(s) you wish to exchange for is out of stock, or on back order you may choose to wait for the item(s) or choose to receive a refund of the original order minus shipping charges. Refunds will be applied to the form of payment in the original order.
Defective Items:
If you receive an item that you believe is defective you must contact our Returns Fairy within 5 business days. Requests for a defective product review received after 5 business days will not be honored.We suggest that you select a shipping method with return receipt in order to effectively track you return package.